Frequently Asked Questions


What is the turn around time on most products?

You can expect custom leather items to ship within 10-12 days. Everything else ships within 4-7 days. If you need an item sooner than this, contact us with your desired arrive by date and we will be in touch as soon as possible.

Shipping

We ship via USPS and offer the option to insure your packages. Once the items leave our facility, we are no longer responsible for their safe arrival and as such recommend that you purchase the carrier insurance for your order.

Returns

Custom items are non-returnable for any reason other than our error. All other items must be shipped within 14 days of delivery at the buyer's expense in original, unused, undamaged condition. Upon arrival, returned products will be inspected. If the item is in original condition we will issue a refund less shipping charges within 3 business days.

How do I clean and maintain my leather pieces?

To prolong the life of your artwork, you will want to keep your leather items out of direct sunlight and behind UV resistant glass or plexiglass. For cleaning, you will want to use a professional grade leather conditioner/cleaner. It is best to color test the leather conditioner in an inconspicuous place before using on the whole item. Leather conditioner can be applied every few years as an upkeep method.